Reference

Your my1pick Questions, Answered Straight

Got a question about your account, a deposit through PayPal, or how to pull up the sportsbook on your phone? We put the answers here so you spend less time hunting and more time in the lobby.

Account SetupPayPal & Venmo DepositsMobile AccessWithdrawalsState Eligibility
Explore the Lobby Read FAQ
my1pick Your my1pick Questions, Answered Straight
WHY THESE ANSWERS HOLD UP

How We Keep These FAQs Accurate

FAQs go stale fast if nobody maintains them. Here's how we keep ours in shape so you're not reading outdated steps.

Written by the ops team

These answers come from the people who actually handle accounts — not a third-party content farm. When a payment flow changes, we update the answer the same week.

Payment steps are verified

Every PayPal, Venmo, and Play+ answer reflects how those rails actually connect to the account wallet today — not a generic description copied from another site.

No invented figures

We don't publish withdrawal times or Deposit references we can't stand behind. If a specific number isn't confirmed, we describe the process instead of guessing.

State eligibility is honest

Access depends on state law and eligible states. We won't tell you a state is covered if it isn't — check the eligibility section or ask live chat for your specific state.

my1pick What You'll Find in These FAQs

What You'll Find in These FAQs

These answers cover the questions that come up most often — account access, funding your wallet, getting money back out, and how the platform behaves across devices. We wrote them the way we'd explain it in a group chat: direct, no jargon. If you're in Detroit or Pittsburgh and you're wondering whether your state qualifies, the eligibility section is the right place

to start. For deposits, we walk through exactly how PayPal, Venmo, and Play+ prepaid cards connect to your account balance. For withdrawals, we explain the verification step so there are no surprises when you go to cash out. Mobile access questions cover the returning-user flow — how the lobby picks up where you left off whether you're on a browser or a

saved app shortcut. If something isn't answered here, our live chat team can dig into your specific account.

  • PayPal
  • Venmo
  • Play+
  • Mobile Access
  • Live Chat Support
NEED MORE HELP

Ways to Reach Us When the FAQs Aren't Enough

The FAQs handle most situations. For anything specific to your account — a pending transaction, a verification hold, a question about your state's eligibility — reach out directly through one of these channels.

Team online

Live Chat

Open the chat widget from your account dashboard. A support agent can pull up your account details and walk through deposits, withdrawals, or access questions in real time.

Email Support

Send a message through the contact form in your account settings. Include your registered email so the team can match it to your account and respond with specifics.

Account Help Center

The help section inside your account dashboard covers payment steps, identity verification, and device-continuity settings — searchable and updated when policies change.

PLATFORM AT A GLANCE

What my1pick Supports Right Now

3
Local payment options: PayPal, Venmo, Play+
SSL
Encrypted account sessions on all devices
Mobile + Web
Access via browser or saved shortcut on any device
Live Chat
Support channel available from your account dashboard

Frequently Asked Questions

Real questions, real answers. These are what we actually get asked — about accounts, payments, mobile access, and what happens when something doesn't go as expected.

Go to the cashier in your account, select PayPal or Venmo, and follow the redirect to authorize the transfer. The amount posts to your account wallet once the payment clears on PayPal's or Venmo's end.

Yes. Select Play+ in the cashier, enter your card details, and confirm the amount. Play+ acts like a prepaid debit card — your balance on the card needs to cover the deposit amount before it goes through.

Access depends on state law and which states are currently eligible. Check the eligibility page in your account or ask live chat — they can confirm your state's current status without any guessing.

Withdrawals go through an identity verification step before funds are released. If your ID documents are already on file and verified, pending status usually means the payment is being processed on the receiving end — PayPal and Venmo typically move it along quickly after that.

Your account session and wallet balance are the same across devices. Log in on your phone browser to check NFL point spreads or a same-game parlay, then pick up on desktop — everything stays in sync because it's one account, not two separate versions.

Identity verification is tied to your account, not your device. Once your documents are accepted, you won't need to re-submit them just because you switched from phone to browser — but a new device may trigger a one-time login confirmation for security.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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